FAQ

Frequently Asked Questions

Answers to common questions about our services, licensing, coverage, and how we work.

Your Questions Answered

What You Need to Know

Are your security guards licensed?

Yes. All of our security officers are licensed through the California Bureau of Security and Investigative Services (BSIS). Armed officers hold valid firearms permits. We maintain all required insurance and can provide certificates upon request.

What areas of the Bay Area do you cover?

We provide security services across the San Francisco Bay Area, including San Francisco, Oakland, the East Bay, San Jose and the South Bay, the Peninsula, and Contra Costa County. Contact us to confirm coverage for your specific location.

How quickly can you deploy security officers?

For standard scheduled services, we typically need a few business days of lead time to staff appropriately. For urgent or emergency requests — including firewatch — contact us directly by phone and we will do our best to accommodate your timeline.

Do you offer both armed and unarmed security?

Yes. We provide both armed and unarmed security services. Armed officers are available for environments that require a higher deterrence level. We can help you determine the appropriate level of coverage for your situation.

How is pricing determined?

Pricing is based on the type of service, number of officers required, hours of coverage, location, and the specific requirements of the post. We provide custom quotes for each engagement — submit a quote request to get started.

Do you handle one-time events as well as ongoing service?

Yes. We work with both ongoing clients requiring continuous site coverage and event-based clients needing security for a single day or multi-day event. Tell us your needs and we will put together the appropriate plan.

What happens if there is an incident?

Our officers are trained to respond to incidents according to post orders, escalate to law enforcement when appropriate, and document all incidents in detailed reports. We maintain open communication with clients around any significant events.

Do you provide firewatch services?

Yes. We provide state-compliant firewatch services when fire alarm or suppression systems are offline or impaired. We can often deploy firewatch personnel within a few hours. Contact us directly for urgent firewatch needs.

Still Have Questions?

Reach out to our team — we're happy to answer any question about our services, coverage, or pricing.